Classify an app as productive, neutral or unproductive

Reclassifying an app sets how it counts for your whole workspace (productive, neutral or unproductive) in place of WorkMonitor's shared default.

Who this is for

Managers and owners. Changing a classification takes the permission that manages your organisation's monitoring policies, which the default Manager role includes. Any signed-in member can open App categories and see how apps are classified; only a manager or owner can change it.

Before you start

Find the app or website first. Use the Search apps or categories box to match it by app or category name, or add it yourself with the Add app button if the tracker has already seen it but the catalogue doesn't have a row for it yet.

Steps

1. Open App categories (under Fleet & integrity in the left navigation).
2. Locate the app's row in the Catalogue table. Use the Search apps or categories box if the list is long.
3. In the Productivity column, select Productive, Neutral, or Unproductive for that row.

What happens next

The change saves immediately. A toast confirms it ("{app} is now {productive / neutral / unproductive}", with *"Saved as an override for your workspace."* underneath), and the row's Source badge flips from System to Override. Apps and websites are grouped into categories and marked productive, neutral or unproductive. WorkMonitor ships sensible defaults, but your own classification always wins, and once someone in your organisation classifies an app, a later update to our defaults will not overwrite that decision. Anything nobody has classified stays neutral and is labelled unknown, so an app we do not recognise is never held against anyone. Names are matched regardless of capitalisation, and websites are matched by domain, so classifying a domain once covers its subdomains.

If it doesn't work

• If you can't change classifications, the whole page shows "App classification is manager-only": *"How apps are scored shapes everyone's analytics, so editing the catalogue is limited. Ask an owner or manager if you need a change."*
• If the save fails, a toast reads "Couldn't save that change," with the server's own message or *"Please try again."*
• If the catalogue itself won't load, you'll see "Couldn't load the app catalogue" with a Retry button.

Related

• Mark an app as private (deny-list it)
• Choose the capture mode for a private app
• Add an app to the catalogue
• Search the app catalogue
• Productivity score (overview)