WorkMonitor for insurers
Claims throughput you can see, handled hours you can prove
A claims queue absorbs overtime for six weeks before anyone rebalances it. Load per handler with the driver named, integrity signals with evidence, and a record of who opened which file.
Free for two seats, no card.
Insurance
What changes across claims and underwriting
Pick a line and the page it happens on opens on the right.
- AKMonitoring & AnalyticsA clear picture of the working week.Search or ask…
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
Northlight StudioCapacityWorkload against a healthy bandAVERAGE LOAD63/ 100HIGH LOAD3peopleELEVATED2peopleNO DATA / OFF1withheldPERSONLOAD INDEXBAND- LMLena M.After-hours load · rising86High load
- RPRavi P.No-break streak · rising79High load
- AKAria K.Context switching · rising74High load
- SDSara D.Workload trend · rising61Elevated
- JMJon M.Context switching48Elevated
- TVTomas V.No-break streak · tracking off28Steady
6 people measured · 1 with app tracking off, timing signals withheldWeek 36 · 28-day windowA workload signal, not a performance grade — activity minutes already captured, never emotion or affect recognition. The Burnout Guardian reads it only for people who granted that consent.
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
- LMLena M.After-hours load · rising86High load
- RPRavi P.No-break streak · rising79High load
- AKAria K.Context switching · rising74High load
- SDSara D.Workload trend · rising61Elevated
- JMJon M.Context switching48Elevated
- TVTomas V.No-break streak · tracking off28Steady
Rollout
Getting a claims operation onto one picture
- 1
Deny-list the sensitive systems
Policyholder and medical systems excluded on the device, so the handling record can exist without the underlying material entering it.
- 2
Read capacity per handler
Load, trend and the driver behind it from one bulk scan, which is what lets you rebalance a queue rather than argue about it.
- 3
Attribute every access
A hash-chained data-access log covering who opened which file, including administrators, and surfaced to the subject as well as the auditor.
- 4
Push it to your own reporting
A BI warehouse connector and the typed v1 API, so throughput numbers can be reproduced by your analysts instead of taken on trust.
Throughput you assert vs. handling you can evidence
workmonitor.vsClaims oversight today
Rebalancing a queue
With WorkMonitor
Per-handler load and trend with the driver named, comparable across teams.
Claims oversight today
A hunch, argued out in a Monday meeting.
Who touched the file
With WorkMonitor
Every access on a hash-chained log, including administrators.
Claims oversight today
No internal access record at all.
Suspected gaming
With WorkMonitor
Integrity signals that detect simulated input, with the surrounding activity attached.
Claims oversight today
A suspicion, and an awkward conversation.
Sensitive systems
With WorkMonitor
Deny-listed on the device. Never captured.
Claims oversight today
Captured, then filtered, so collected and stored.
Reporting
With WorkMonitor
Warehouse export plus a typed API, so the numbers can be checked.
Claims oversight today
A dashboard that cannot be exported or reproduced.
Finding out
With WorkMonitor
On the day, from an anomaly feed measured against your own baseline.
Claims oversight today
In the monthly pack.
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
- Product7824131h
- Design476172h
- Engineering14756262h
- Operations271235h
- Support9682168h
- Sales6643108h
What a claims operation gets to work with
- Productivity scoring (score, heatmap, category breakdown, rollups)
- Score explainability / breakdown
- App classification & category overrides + per-app privacy deny-list
- Focus & deep-work analysis
- Workload capacity signal (feeds AI Burnout Guardian)
- BI warehouse export (connector in Integrations)
Ask AI
Ask AI about handling capacity
Answers assembled from capacity, throughput and the integrity feed.
Pick a question above and WorkMonitor AI will answer from your team's real numbers.
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
- AKAria K.Figma92Active
- JMJon M.Terminal78Active
- SDSara D.Slack61Active
- RPRavi P.Notion34Idle 11m
- LMLena M.Teams55In a call
- TVTomas V.Off shift0Off
The status meeting, already written
Status is normally assembled by asking. Here it is already: hours, activity, attendance and risk on one board, for one person or the whole company. Set the thresholds once and it tells you who needs you.
Jobs to be done
The jobs an insurer runs here
- Score productivity & focusOne score per person, team or company, with the breakdown behind every one. Your categories rather than our defaults, and a capacity signal that names who is running hot.
- Catch insider threats earlyEgress signals, anomaly detection and integrity checks on a hash-chained trail that records the investigators too, so the finding survives being examined.
- Catch anomalies with smart alertsAnomaly detection against your own baseline, six named agents on specific jobs, evidence-cited summaries, and delivery to a channel your team already reads.
- Monitor legally & stay compliantVersioned consent, a capture scope that cannot quietly widen, retention and DSAR handling, and written guidance for 32 jurisdictions before you roll out in one.
Where you operate
Claims monitoring law, by jurisdiction
- United States (federal)Federal law is permissive; the real constraints are state law and the NLRA.
- United KingdomThe ICO's 2023 monitoring guidance is the operative document, and it expects a DPIA.
- GermanyThe works council holds a veto, and a productivity dashboard is enough to trigger it.
- Canada (federal)Reasonableness is the statutory test, and the OPC applies a four-part necessity analysis.
- IrelandThe DPC accepts a legitimate business interest, and then tests proportionality hard.
- SingaporeEmployment data has a deemed-consent route, but notification is still mandatory.
Straight answers
The questions we would ask in your position
Every answer here is the one you would get on a call. Open as many as you like; they stay open, so two can be held side by side.
Yes, and it is the default posture. Roles scope to a node in the org tree, so a team lead sees their pod rather than the division, and every access is itself recorded, including the ones by administrators.
Better than one made on recollection, which is the comparison that matters. A score opens into the activity that produced it rather than arriving as a verdict, the handler can open the same view and appeal a specific capture, and the access record covers whoever reviewed them. A decision with that behind it is one you can defend; how you choose to use it is still your policy call.
Not yet. Both are in preparation and no certifications are held today. The control inventory is published with source references and an open gap list, which is what a vendor-risk review will want in the meantime.
Activity is read per local day rather than against one head-office clock, which is what makes a coverage gap in a different region visible. Consent, notice and retention apply per jurisdiction with the record to show it.
Nearby
Teams with the same problem, from another angle
Take these with you
The software is the easy part of a rollout
Here is what we would send a manager doing one for the first time: how to read a productivity number, what to say to a remote team before anything is installed, and a policy you can adopt as written.
Point it at one team for a week.
Create the account, put the agent on a handful of desks, and leave it alone. On Friday you read the week instead of reconstructing it: hours against their projects, focus and idle per person, and the timesheets already filled in.
Free for two seats. No card, and no sales call to sit through.