Product Terms & ConditionsEffective June 15, 2026
Service Level Agreement
This Service Level Agreement ("SLA") applies to customers on an eligible paid plan and sets out our uptime commitment for the WorkMonitor Services.
Uptime Commitment
WorkMonitor will use commercially reasonable efforts to make the Services available at least 99.9% of the time in each calendar month, measured excluding scheduled maintenance.
Service Credits
If monthly availability falls below 99.9%, eligible customers may request service credits: 10% of monthly fees for availability between 99.0% and 99.9%, and 25% for availability below 99.0%. Credits are the sole remedy for availability shortfalls.
Exclusions
The commitment does not apply to unavailability caused by factors outside our reasonable control, scheduled maintenance announced in advance, or the Customer's own equipment, network, or misconfiguration.
Support
Standard support is available during business hours by email. Priority and 24/7 support are available on Enterprise plans as described in the applicable order form.